Efficient and effective credit control strategies help a company to stimulate cash-flow, manage credit exposure, improve customer relations, minimize bad debts and increase a company's profitability.

  • Our course covers every aspect of the debt collection function and ensures that your staff do not undermine your great marketing efforts of many years in one un-educated telephone call or un-necessary or un-warranted threatening debt collection letter. Train your staff the art and science of Debt Collection since it is as important as the initial sales or marketing campaign.

    Course Outline

    • Introduction to credit & Debt Management
    • Credit Policies and structures for effective credit risk management
    • Credit appraisal and techniques
    • Credit documentation and Risk Assessment
    • Effective Debt Collection strategies and Techniques
    • Debt Negotiation Skills
    • Planning effective debt collection program
    • Working with Checklist and reports as management tool
    • Legal aspects affecting debt recovery
    • Best Practices and emerging and current issues in credit and debt management